As the HCM Services Consultant, you will help our customers succeed with Dayforce in all stages of the implementation lifecycle (planning, discovery, design, configuration, testing, deployment, post go-live support).

About the opportunity

As the HCM Services Consultant, you will help our customers succeed with Dayforce in all stages of the implementation lifecycle (planning, discovery, design, configuration, testing, deployment, post go-live support). You will lead one or more activities, under the direction of the Project Manager. Project responsibilities include facilitation of customer requirements gathering, design and configuration of the Dayforce solution to meet documented customer requirements, setting and managing customer expectations, providing guidance to junior consultants, proactively identifying risks, and communicating issues to the Project Manager.

We put the customer at the centre of everything we do. You will focus on helping our customers transform every area of HCM to help them succeed with Dayforce. You will provide best-in-class guidance to maximise the value of their Dayforce investment. Dayforce includes Core HR (Forms & Workflows, Data, HR Processes & Analytics), Workforce Management (Scheduling, Time & Attendance) and Integrating External Payroll Partners, among others.

What you’ll get to do

Provide Implementation Services to customers:

• • Document and validate customer’s HCM business requirements and map to Dayforce functionality
  • Design and document innovative solutions to solve customers’ business needs
  • Share best practice and challenge customer requirements
  • Configure Dayforce to meet customer’s business requirements
  • Conduct consulting sessions (remote and in-person); produce design documents and meeting minutes
  • Provide customers with follow-up consulting and general assistance in areas of expertise, including post-implementation and quality assurance services
  • Actively participate in customer testing cycles, addressing and resolving any identified issues promptly
  • Act as subject matter expert (SME) on strategic implementations for our internal teams, our customers and our partners
  • Attend internal project meetings and provide status on progress of activities and deliverables
  • Desired: Develop SQL database scripts and XML transformers for integrations and interfaces

Contribute to Internal Implementation Initiatives:

• • Design and document solutions and contribute to a solutions repository
  • Document best practices and share with the Practice in at least one area of expertise (Core HR, Time & Attendance, Payroll, Talent)
  • Regularly take part in internal process improvement initiatives

Focus on Continuing Education:

• • Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
  • Mentor junior consultants on best practice implementation of new product features and functionality, including new customer end to end implementations 
  • Participate in Continuing Education sessions, lead Implementation best practice sessions
  • Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
  • Grow your knowledge of Dayforce functionality; complete cross-training to expand your expertise

   Skills and experience we value

• Bachelor’s degree or equivalent experience
• 2-5 years of experience in human capital management application consulting or 2+ years in a Time & Attendance/Rostering, HR Software role
• Experience with software in a SaaS (Software as a Service) / Cloud computing environment
• Experience with one or more of the following applications: Dayforce (preferred), Workday, SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Sage

• • Excellent organization, communication and collaboration skills
  • Excellent customer relationship and business acumen
  • Strong analytical and problem-solving skills
  • Ability to engage with multiple projects & customers at the same time and manage priorities
  • Ability to lead and facilitate customer workshops and sessions
  • Ability to mentor junior consultants and guide solution configuration through peer reviews and other QA activities
  • Ability to travel Internationally up to 50%, on occasion at short notice.
  • Understanding of relational databases and SQL
  • Previous experience of Implementation, or payroll within Europe – excluding UK
  • Experience in business process mapping
  • Experience in change management