Thirsty Bistro is recruiting Order Takers for it's restaurant at Telfair Moka.

Thirsty Bistro is recruiting Order Takers for restaurant at Telfair Moka.

Role:

• Guest Service

  • Greet guests courteously and take their food and beverage orders accurately.

  • Ensure guests’ special requests or dietary requirements are clearly communicated to the kitchen.

  • Provide menu recommendations or explain items when required.

  • Handle guest inquiries and complaints professionally, referring to the supervisor when necessary.

• Order Taking & Processing

  • Record orders accurately in the POS system or order pad.

  • Repeat orders to guests to confirm accuracy before sending to the kitchen or bar.

  • Coordinate closely with kitchen and service staff to ensure timely preparation and delivery of orders.

  • Follow up on delayed orders and keep guests informed of any changes.

• Coordination & Communication

  • Liaise effectively with the kitchen, bar, and serving team for smooth service operations.

  • Communicate clearly any order modifications, allergies, or special instructions.

  • Assist waiters in ensuring correct orders are served to the right tables.

• Cashiering & Billing

  • Prepare bills accurately and present them to guests.

  • Handle cash, card, or room charge payments as per company procedures.

  • Ensure proper recording and balancing of transactions at the end of the shift.

• Product Knowledge

  • Maintain good knowledge of the restaurant’s menu, including daily specials, ingredients, and portion sizes.

  • Stay updated on promotions, discounts, and new items to effectively upsell and enhance guest experience.

• Cleanliness & Presentation

  • Keep the order station neat, tidy, and well-stocked at all times.

  • Follow hygiene and safety standards as per restaurant policies.

  • Ensure menus are clean, updated, and in good condition.

• Teamwork & Other Duties

  • Support the service team during busy periods.

  • Perform any other duties as assigned by the Restaurant Supervisor or Manager.

QUALIFICATIONS & EXPERIENCE:

• Minimum of 1 year experience in a restaurant environment
• Holder of a valid Food handler’s certificate will be an advantage
• Holder of a clean certificate of character
• Available to work on a 45 hour/week 6 day shift system.

We thank all applicants, however only the best suited candidates will be contacted.