Logidis Ltd is looking for an experienced and highly motivated Operations Officer who will assist in the day-to-day operations of the People Mobility department. The job incumbent will have the responsibility to plan and organise transport services to clients of Logidis Ltd.

Description

The Operations Officer is responsible for overseeing and coordinating daily transportation activities. This includes responding to client requests, planning routes, managing subcontractors and drivers, resolving complaints, ensuring billing accuracy, and maintaining compliance with legal, quality, and safety standards. The role requires strong organizational skills, excellent communication, and a hands-on approach to managing operations in a dynamic environment.

Key Responsibilities

• Handle daily transport requests received via phone, email, or internal systems.
• Organize and schedule transportation services in line with client requirements and operational capacity.
• Design efficient routes to improve fleet performance.
• Serve as a point of contact for clients and subcontractors, maintaining effective and timely communication.
• Provide quotes to clients and maintain positive working relationships.
• Support subcontractors in day-to-day operations and address billing concerns.
• Available outside working hours for support as and when required.
• Oversee transport operations during special events (Example: parties, end-of-year functions) to ensure smooth execution.
• Investigate and resolve client complaints related to drivers or service quality.
• Implement corrective actions and maintain records of incidents and resolutions.
• Process invoices and billing details accurately within deadlines.
• Ensure compliance with contractual terms and internal financial procedures.
• Conduct regular meetings with clients to identify areas for improvement.
• Contribute to operational efficiency and customer satisfaction through feedback and proactive solutions.

Job Requirements

• Diploma in Business Administration, Logistics, or a related field.
• Proven experience in transport operations or fleet management.
• Strong negotiation and communication skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Ability to work independently and under pressure.
• Shift work or rotational on-call support may be required.
• On-site presence during events or peak periods.
• Fast-paced and customer-facing environment.