Responsible for evaluating all departments to ensure compliance, manage risks, and improve operational efficiency. Safeguards company assets, upholds quality standards, and promotes a culture of accountability and continuous improvement across the organization.

Departments Under Audit Scope

• Sales & Aftersales
• Planning & Scheduling
• Stockkeeping & Inventory
• Warehousing & Delivery
• Fleet & Logistics
• Finance & Accounts
• Contact Centre
• Customer Experience
• Information Technology (IT)

1.1 Key Responsibilities

A description of your main scope of services, however not exhaustive, is detailed below:

1. Internal Auditing & Compliance

• Conduct scheduled and surprise audits across all departments.
• Verify adherence to company policies, SOPs, and regulatory requirements.
• Check accuracy and integrity of financial, operational, and customer service records.

2. Risk Management & Internal Controls

• Perform risk assessments on key processes (sales, logistics, IT security, financial controls).
• Recommend and monitor risk mitigation measures to minimize operational and financial risks.
• Detect and investigate irregularities, fraud, or policy breaches.

3. Quality & Standards Monitoring

• Audit customer experience standards, contact centre performance (response time, resolution quality).
• Review service delivery quality during aftersales, delivery, and installation processes.
• Ensure IT systems and ERP controls maintain data integrity and security compliance.

4. Process & Efficiency Improvement

• Identify process gaps and inefficiencies; propose streamlined workflows.
• Recommend best practices for cost optimization and improved productivity.
• Support digital transformation and automation initiatives with control mechanisms.

5. Reporting & Recommendations

• Prepare detailed audit reports for the CEO with findings, risk assessments, and action plans.
• Track implementation of corrective actions and report progress regularly.
• Present periodic summaries to the Board when required.

6. Training & Compliance Awareness

• Conduct awareness sessions on internal controls and compliance standards.
• Provide recommendations for training programs based on audit findings.

1.3 Key Performance Indicators (KPIs)

• Completion of annual audit plan within timelines.
• Resolution rate of audit findings within agreed deadlines.
• Reduction in operational inefficiencies and compliance gaps.
• Accuracy and quality of audit reports and recommendations.

1.4 Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Professional certification such as CIA, ACCA, CPA, or CISA (for IT audit) preferred.
• 5+ years of experience in internal audit, internal control, or compliance roles (retail or FMCG experience is an advantage).
• Strong knowledge of internal audit standards, risk management, IT governance, and compliance regulations.

1.5 Skills & Competencies

• Strong analytical, investigative, and problem-solving skills.
• High level of integrity, independence, and confidentiality.
• Excellent communication and report-writing skills.
• Knowledge of ERP systems, IT controls, and data security standards.
• Ability to work cross-functionally and maintain objectivity.

1.6 Working Relationships

• Collaborates with Heads of Departments across all functions (Sales, Aftersales, Operations, Logistics, Finance, IT, CX).
• Reports directly to the CEO and provides strategic insights on risk, compliance, and operational efficiency.