This position involves processing of customer orders and quotations into VWR SAP system within agreed service levels.

About the Role

Join our dynamic Customer Service team where your attention to detail and customer-first mindset will make a real impact. As a Customer Service Representative, you’ll be responsible for accurately processing customer orders and quotations using our SAP system and CIM Workflow tool. You’ll be the key link between our customers, suppliers, and internal teams—ensuring every order is handled with precision and care.

What You’ll Do

• Order Management: Enter and process customer orders in SAP, including special requests and custom orders.
• Customer Communication: Handle inquiries and follow-ups via email, chat, and fax to resolve order-related issues.
• Sales Coordination: Collaborate with the Sales Team to clarify pricing and other order discrepancies.
• Problem Solving: Liaise with suppliers and internal departments to resolve issues and ensure customer satisfaction.
• Process Improvement: Identify opportunities to streamline workflows and enhance service delivery.
• Documentation Review: Ensure all customer instructions (shipping mode, delivery dates, Incoterms, etc.) are accurately captured.
• Sales Order Creation: Generate and validate sales orders in SAP based on customer requirements.
• Team Collaboration: Work closely with colleagues to meet team goals and deliver exceptional service.