At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life.

Job Summary

To ensure that all services are working in good conditions and attend maintenance requests during their shifts.

Key Duties and Responsibilities

• To fill in the night/day shift report book for all works done and all works that remained pending.
• To take all readings concerning electrical, water, diesel and gas meters as per checklist.
• To check all items as per night shift checklist and record.
• To wait for the supervisor or assistant maintenance manager before leaving hotel premises for handing over.
• To attend maintenance requests at night and log in request book.
• Should be able to determine sources of possible defects in order to prevent unexpected breakdowns and perform proper repairs.
• Be proactive.
• Responsible for the tools provided by the hotel.
• Must be able to work without constant supervision.
• To continuously give feedback to the supervisor on tasks performed.
• To attend preventive maintenance programs as per planning and procedures.
• Ensure that safety aspects are looked at.
• Must be familiar with fire detection systems, fire fighting and escape routes– smoke and heat detectors, call points, fire hose reels and fire hydrants.
• To attend fire alarm calls out and assists as per fire alarm procedures.
• Ensure that emergency situations are dealt with tact and solved accordingly.
• Ensure that hotel assets are protected while performing duty.
• To maintain a clear and clean workplace.
• To attend week end and public holiday duties as per roster.
• To attend morning briefings and wrap up sessions in the evening as per shift.
• To assist work undergone by either outside contractors or in-house.
• Is expected to make himself available at any time to carry out any job outside the scope of his daily work according to the needs of the operations or intervene personally on repair and maintenance work.
• To be able to work in team as required by the nature of the work for good functioning of operations and pertaining to guest satisfaction.
• Must ensure that protective equipment is used wherever applicable.
• Must report to his unit as soon as a cyclone warning class 2 is declared and start organizing all prevention measures and also make sure that he is operating under safety measures.
• To attend to daily maintenance request pertaining to his trade.
• To fill in the maintenance request log book once job completed providing all details as required in the log book.
• To be able to attend phone calls and liaise with guests as per company norms.
• Should have good communication skills with other departments relating to maintenance work.

Skills, Experience & Educational Requirements:

• The ideal candidate should at least have 2 years of experience in the same role in an international ultra-luxury resort.
• Should be fluent in written and spoken English and French.
• Should be able to complete a work on a timely manner.
• Should have at least 3 years experience on a similar post or NTC 3 diploma or equivalent.