Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assist all guests with inquiries and requests. Perform various errands related to guest’s needs, comfort and satisfaction.

KEY RESPONSIBILITIES

• Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked
• Maintain a willingness to please attitude and give undivided attention to any approaching guest
• Check hotel guests In and Out, and assist with luggage when required
• Adhere to guest checking in and checking out procedures pertaining to baggage handling
• Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
• Assist arriving and departing guests by opening and closing car and taxi doors
• Guide the guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Receptionist who provides the signal for you to step forward and receive the room and key card.  Without delay, escort the guests accordingly.
• Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
• Room the guest in accordance with hotel standards
• Be familiar with the lift workings and emergency stairs
• Provide information to guests about the hotel facilities and services
• Provide guest services and guidance
• Ensure all messages received for guests are passed on accurately and as quickly as possible
• Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests
• Keep the lobby clean and tidy, informing the Front Office Manager if it needs major cleaning
• Help other employees in department, replacing them temporarily when necessary
• Keep the Luggage room clean and in order before going off duty on each shift
• Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by Guest Relations.
• Arrange transport and coordinate luggage
• Perform any duties and tasks entrusted to you by InterContinental Mauritius within the framework of your band category, according to your skills and competencies.