Are you a dynamic individual with a passion for operations? Look no further – we have multiple openings within our Operations Department, and we're on the lookout for top talent to join our growing team!

Operations Officer, Membership Cluster - Qualifications & Experience and Responsibilities :

• SC/HSC/Diploma
• Certificate in Finance/ Management/
• Law/ CII will be an advantage
• Good knowledge of Microsoft Office, specifically Excel tool
• 1 to 3 years' experience in the Insurance sector will be an advantage
• Curious, Eager to learn, Team Player

1. Processing of new policies along with changes to be brought to existing ones
2. Evaluating the risk associated with the application forms received by both data capturing information on a dedicated platform and querying-up same with members
3. To prepare, send and process renewals of policies
4. Attending queries and handling complaints from both internal and external parties
5. Any other cognate duties

 CRM Officer, CRM Cluster - Qualifications & Experience and Responsibilities :

• HSC
• Certificate in Communication and CRM Service
• 1-2 years’ experience in Customer Service with emphasis on fluent French and English  speaking
• Good English and French Writing
• Good knowledge of Microsoft Office
• Excellent service, pleasant personality, tactful and helpful
• Professional appearance
• Ability to work in complete confidentiality

1. Attend to requests and queries from customers related claims and membership via the phone, by email or in person at the Reception Desk
2. Ensure all calls are answered and logged in the company’s system
3. Ensure that all emails are attended within 24 hours, logged, and follow up of all queries and complaints done timely