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Duty Manager

Black River
Not disclosed
Permanent
Added 19/09/2025
Closing 19/10/2025
Ziad Hossen

The Front Office Supervisor is responsible for overseeing the daily operations of the front office team, ensuring exceptional guest service and smooth check-in/check-out processes. This role involves managing staff, resolving guest issues, and maintaining high standards of hospitality.

Supervise and support front office staff, providing training and guidance to ensure excellent customer service.
Conduct regular staff meetings to communicate updates, address concerns, and foster a positive team environment.
Mentor, coach and support front office and operational team to enhance skills and service quality.
Share updates and reinforce hotel service standards.
Identify training needs and collaborate with HOD and HC to recommend development programs.
Promote cross training among departments to ensure operational flexibility.
Oversee smooth front of house operations during assigned shifts, ensuring SOP compliance and high service standards.
Replace the Night Auditor on schedule day off, performing nightly audit process, financial reconciliation and report generation accurately and timely.
Conduct evening and night property walkthrough to monitor safety, cleanliness and guest area readiness.
Coordinate with the security and maintenance for incident reporting and emergency responses.
Assist in daily operational problem solving and ensure effective communication across departments.
Prepare and submit Duty Manager report, including detailed operational and guest feedbacks report for management review.
Oversee daily front office operations, including managing the front desk, reservations, and guest services.
Monitor and maintain front office systems, ensuring accuracy in guest accounts and billing.
Mentor, coach and support front office and operational team to enhance skills and service quality.
Share updates and reinforce hotel service standards.
Identify training needs and collaborate with HOD and HC to recommend development programs.
Promote cross training among departments to ensure operational flexibility.
Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences.
Liaise with management to implement policies and procedures that enhance service quality.

Tamarina Golf and Spa Boutique Hotel (medine)

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Tamarin Bay, 90922, Black River, Mauritius

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Duty Manager

Tamarina Golf and Spa Boutique Hotel (medine)

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