The ERP and CRM Support Specialist will provide technical support and assistance to employees using the dealership's various enterprise applications, including ERP and CRM systems

KEY RESPONSIBILITIES AND DUTIES

• Provide technical support and assistance to employees using the dealership's various enterprise applications, including ERP and CRM systems.
• Learn how to install, configure, and maintain enterprise applications under the guidance of the ICT team.
• Assist with the development of user manuals, training materials, and other documentation related to enterprise applications.
• Monitor system performance and report issues to the ICT team.
• Collaborate with the ICT team to identify and implement system upgrades and enhancements.
• Participate in training sessions to learn how to provide training to new employees on how to use enterprise applications.
• Stay up to date with industry developments and best practices related to enterprise applications.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science, Information Technology, Accounting, or a related field.
• Basic understanding of enterprise applications, including their architecture and functionality.

SKILLS

• Excellent communication skills, both written and verbal.
• Strong analytical and problem-solving skill.
• Ability to work independently and as part of a team.
• Familiarity with the automotive industry is a plus.