Engage VIP clients via calls, emails & chats in fluent French (C1/C2) with positivity & professionalism. Drive satisfaction & retention, work flexible shifts including evenings/weekends, and grow fast in a supportive, success-driven team.

About Us: Tropical Consulting Limited is a dynamic and innovative startup operating in Mauritius for the last 5+ years. We are committed to providing exceptional sales, service and marketing solutions to our diverse clientele. We pride ourselves on our dedication to exceeding expectations and building lasting relationships with our most esteemed customers.

Our website: https://www.tropicalconsultingltd.com/

Office Address: 11th floor, Ebene Views (ex Bramer House), Ebene, Mauritius

Note: This is an onsite, full time role and we are only looking for candidates who are already in Mauritius.

Key Requirements:

●      Fluent in both verbal and written French (C1-C2 level) with proficient English skills for business communication.

●      Exceptional written and verbal communication abilities, particularly on the phone. email and chat, with high confidence.

●      Excellent interpersonal skills with the ability to manage high-value client relationships.

●      A service-oriented mindset with a proactive and commercial approach.

●      Ability to identify opportunities to enhance client satisfaction and retention.

●      Exceptional organizational skills, able to manage a portfolio of clients and follow up consistently.

●      Proven ability to deliver results and provide outstanding service within tight deadlines.

●      Strong problem-solving abilities, analytical skills and attention to detail.

●      Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

●      Positive, confident attitude with a focus on delivering a premium-level experience.

●      Flexibility to work various rotational shifts, including evenings and weekends, as needed.

●      Shift timings between 10:00 AM – 12:00 AM (Mauritius time), 9-hour shifts, 5 days a week (22 working days per month)

●      High school diploma or equivalent; a degree in a related field is a plus.

Main Responsibilities:

●      Manage a portfolio of high-value clients, ensuring a personalized and consistent service experience.

●      Build trust-based relationships through proactive communication via phone, email, and chat.

●      Reactively handle inbound client queries with professionalism and efficiency.

●      Monitor client activity and engagement to identify opportunities and risks.

●      Initiate outbound communication to support retention, engagement, and satisfaction.

●      Maintain detailed records of client interactions and preferences.

●      Collaborate with internal teams to ensure the timely resolution of client requests.

●      Identify and share feedback that can improve services or internal processes.

●      Contribute to a culture of service excellence through knowledge sharing and teamwork.

●      Previous experience in account management or client relationship management is a strong advantage.

Why Choose Us and What We Offer:

●      Opportunity to work in an open, friendly and supportive atmosphere.

●      Exposure to a diverse and international team of professionals, fostering career growth.

●      Excellent prospects for career advancement in a fast growing startup.

●      Competitive salary with monthly bonuses based on KPIs and personal performance.

●      Comprehensive company paid health insurance, including dental care and optical coverage.

●      22 days of paid annual leave.

●      Work life balance

●      Exciting team-building events.

●      Office transport for pickup and drop

●      Complimentary coffee, snacks, and beverages at the office.