Installing, configuring and maintaininginfrastructure such as servers, storage, virtualization software, operating system, application software, amongst other specialized solutions. 

Installing, configuring and maintainingnetwork infrastructure such as firewalls, routers, switching, telephony systems, amongst other specialized solutions. 

Managing & monitoring system performance and ensuring reliability and availability 

Investigatingbottlenecks in the current systems and suggest solutions to problems. 

Liaising with 3rd party vendors, IT providers, etc. for support where required 

Developing and maintaining documentation for supported applications, processes, and training material to internal employees, IT staff, and any other stakeholders 

Anticipating & troubleshooting systems related issues 

Continual maintenance of security, including backup and redundancy strategies 

Participating in preparation and evaluation of technical design for new projects and itspossible improvements. 

Communicating and cooperating with other IT teams, like customer support, network team, security team, architecture team for to reach common goals. 

Handling support tickets to provide updates and resolution on customer requests. 

Ensuring a complete ticket lifecycle, ticket quality, and satisfaction before closure of ticket 

Providing technical assistance on issues with on-site intervention, and remote assistance via secure and authorized channels where applicable. 

Get knowledge and keep yourself updated with latest technologies through continuous learning,training and personal development. 

Completing and keeping up to date assigned vendor certifications. 

Performs miscellaneous job-related duties as assigned.