Client Relations and Sales Officer
- Mauritius
- Negotiable
- Permanent
- Added 05/09/2025
- Closing 05/10/2025
We are seeking a proactive and personable Client Relations and Sales Officer to manage and nurture relationships with clients, ensuring excellent service delivery and client satisfaction.
Key Responsibilities:
∙Act as the main liaison between the company and clients, ensuring smooth
communication and prompt issue resolution
∙Build and maintain strong, long-lasting relationships with new and existing clients
∙Respond to client inquiries via phone, email, or in-person meetings in a professional and
timely manner
∙Coordinate with internal departments to ensure client requirements are clearly understood
and met
∙Follow up on client feedback and take proactive steps to improve service delivery
∙Maintain accurate records of client interactions, sales agreements, and service requests
∙Support client onboarding processes and provide information about products or services
∙Prepare reports on client satisfaction, retention, and service quality metrics
∙Identify opportunities to upsell or cross-sell additional services/products
∙Represent the company at client meetings, events, or industry gatherings as needed
Requirements:
∙Bachelor’s degree in Business Administration, Marketing, Communications, or a related
field
∙2+ years of experience in client relations, customer service, or account management
∙Strong interpersonal and communication skills (verbal and written)
∙Excellent problem-solving and conflict resolution abilities
∙Professional appearance and customer-focused attitude
∙Proficiency in MS Office and CRM software (e.g., Salesforce, HubSpot)
∙Ability to handle multiple client accounts and work under pressure
∙High level of discretion and confidentiality