FRCI is a leading provider of technology solutions and consulting services. At our core, we don't just implement systems; we help our clients understand their needs, rethink their processes to achieve their goals.

We are currently looking for a Systems Support Engineer to join our team. The ideal candidate must be able to provide first line technical support, troubleshoot system and assist with infrastructure-related queries to ensure smooth operations for our clients.

The role requires a proactive mindset, excellent problem-solving skills, and a strong customer service approach. You will work closely with other engineers, Consultants , and project teams to resolve incidents, implement improvements, and maintain system stability.

As we foster a learning & development culture, we provide opportunities for our team members to develop and grow through continuous learning with online resources, workshops and conferences.

Responsibilities:

• Handling customer requests and act as a point of contact for customers and respond to their inquiries and support requests promptly and professionally.
• Assist customers in troubleshooting technical issues and provide timely resolutions to ensure minimal disruption to their operations.
• Manage multiple customer requests simultaneously and ensure that each request is addresses within the agreed-upon service level agreement.
• Providing recommendations for customer infrastructure.
• Evaluate the performance, security and stability of the customer’s infrastructure and identify areas for improvement.
• Ability to develop comprehensive infrastructure recommendations and proposals.
• Assist in implementing new solutions for customers and work closely with sales and project management teams to design and plan the implementation of new solutions for customers.
• Conduct through testing and quality assurance.
• Perform system maintenance and support by monitoring the performance of customer systems and proactively identify and resolve potential issues.
• Perform regular system maintenance, updates, and patches to keep the infrastructure secure and up to date.
• Maintain accurate and up-to-date documentation of customer infrastructure, configurations, and changes made to systems.

Requirements:

1. Education

• At least a bachelor’s degree in information technology, or related field.

2. Experience

• Past experience in operating PBX, VOIP, computer systems, a variety of operating systems, software, hardware, and networks.
• Knowledge of utilization and purposes of management information systems; principles and operation of networks, operating systems, standard software applications, hardware, and related peripheral equipment.

3. Skills

• Ability to, organize, schedule, and coordinate a variety of activities and projects; learn new software/hardware packages and adapt to changes in technology.
• Must establish and maintain cooperative working relationships with those contacted during the course of work.

In addition to an attractive remuneration package, we offer:

• A collaborative and supportive work environment
• Opportunities for personal and professional growth
• A culture that fosters innovation, creativity, and continuous improvement

If you thrive on providing, effective technical assistance to clients and enjoy resolving issues through clear communication and problem-solving, this role is a good fit for you.

How to Apply?

Please send us your resume, highlighting your relevant experience and interest, with the subject line: “Application for Systems Support Engineer”.

We look forward to hearing from you!