The Assistant Level 2 - KYC Remediation is responsible for reviewing, updating, and ensuring compliance of Know Your Customer (KYC) records for merchants within the cards acquiring portfolio.

This role supports regulatory and internal compliance efforts by identifying gaps in customer due diligence, collecting, and validating KYC documentation, and working closely with Portfolio management /Sales Team and compliance teams to remediate deficiencies.

• Review existing merchant KYC files to identify missing or outdated information.
• Contact merchants or internal stakeholders to gather required documentation.
• Perform risk assessments and ensure compliance with AML and KYC regulations.
• Update customer records in line with internal policies and regulatory standards.
• Escalate high-risk cases or red flags to compliance as needed.
• Collaborate with back office and Compliance teams to drive timely remediation.
• Maintain accurate records and report on progress to senior management.

• HSC
• Microsoft Office (Excel, Word)
• Good communication, organizational and analytical skills.
• Good understanding of KYC verification, customer due diligence and regulatory requirements.
• Work experience in KYC/AML remediation or similar role would be an advantage.