The Leisure & Entertainment Manager is responsible for creating engaging and memorable guest experiences through the planning and execution of recreational, entertainment, and cultural activities.

Reporting to the General Manager, the successful incumbent will be responsble to: 

• Assists in the development and organisation of activities and shows in collaboration with the Entertainment Manager, to ensure a varied and high quality daily entertainment program.
• Supervises and participates in shows and activities as required.
• Liaises with external entertainment providers (e.g. musicians) to ensure efficient organisation of activities.

•          Oversees the efficient implementation and execution of all SOP(s) at all times.
•          Offers solutions to Entertainment operating problems and complaints.
•          Monitors compliance of staff with grooming, hygiene and safety regulations and procedures.
•          Verifies cleanliness and order in the Entertainment facilities.
•          Supervises activities of staff and allocates tasks responsibilities for the Entertainment staff in order to ensure maximum guest satisfaction during performances.
•          Assists superiors with organising and facilitating on-the-job training and coaching sessions in order to develop knowledge and competencies.
•          Provides regular feedback to staff members on their performance.
•          Conducts regular briefings and monthly meetings with the Entertainment team members to share information and handle any working issues.
•          Takes corrective actions when necessary, and reports misconduct and unsafe work practices immediately to superiors.

 Other Requirements:

·       Passionate about service

·       High level of integrity

·       Creative and innovative

·       Strong Team management and leadership

·       Highly responsible and reliable

·       Proactive, dynamic, flexible and professional attitude with strong interpersonal skills and customer service skills.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!