Customer Experience Advisor – Join Us and Receive a MUR 10,000 Welcome Bonus
- Plaine Wilhems
- 21,000 - 30,000
- Permanent
- Added 08/07/2025
- Closing 07/08/2025
Dynamic, bilingual (French & English)
Join Concentrix and take your career to the next level in a dynamic international service environment!
Are you an experienced call center agent looking for your next opportunity? Concentrix is hiring Customer Experience Advisors to support leading international brands across travel, tech, e-commerce and more.
We’re looking for dynamic, bilingual (French & English) professionals who thrive in fast-paced service environments and are ready to deliver exceptional customer experiences.
Start Strong with a Welcome Bonus!
We reward your commitment from day one:
• We offer a motivating salary package with performance-based incentives
• A Welcome Bonus of MUR 10,000, paid in two installments:
o 50% during the first month
o 50% during the second month
Your Responsibilities:
• Handle inbound and/or outbound customer interactions (calls, emails, chats)
• Understand client needs, provide accurate information, and resolve issues efficiently
• Escalate complex cases when necessary and ensure proper follow-up
• Log customer interactions accurately and follow internal procedures
• Represent the brand with professionalism, empathy, and clarity
What We’re Looking For:
• Bilingual in French and English – spoken and written
• Previous experience in a BPO or call center environment is required
• Familiarity with customer service KPIs (AHT, CSAT, FCR, etc.)
• Excellent communication and interpersonal skills
• Ability to manage pressure and multitask effectively
• Strong problem-solving attitude and customer focus
• Team spirit, adaptability, and commitment to high service standards
What We Offer:
• Motivating salary package + performance-based bonus
• Welcome Bonus equal to one month’s salary
• Company transport (pick-up and drop-off)
• Health and group accident insurance
• Friendly, multicultural work environment
• Team events, staff parties, and career growth opportunities
Ready to take your BPO career to the next level?
Apply now and join a company where your voice matters and your experience is valued.
Concentrix CVG (Mauritius) Ltd
- The Cube Building, Bank street, Cybercity, Ebene, Mauritius
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