Job Responsibilities

• Assist the Marketing Manager and Marketing Executive in running SMS and emailing campaigns.
• Plan and schedule content for social media platforms.
• Assist with updates of the company’s websites and social media pages.
• Monitor and follow up with stakeholders and suppliers on marketing mass communications such as advertising, sales promotions, events and public relations.
• Upload new products to the website with accurate descriptions, images and specifications.
• Create and optimize content that supports search engine rankings and increases organic traffic.
• Draft engaging blog articles to boost SEO and enhance brand visibility.
• Update product and promotional content in line with ongoing marketing campaigns.
• Keep the corporate website up to date with the latest information.
• Collaborate with internal departments to gather content, updates and visuals.
• Upload banners, press releases, and key announcements promptly.
• Manage Google Ads campaigns and assist in defining the strategic direction of the website.
• Analyse website performance through Google Analytics and other tools.
• Optimize content and marketing initiatives based on performance insights and conversion metrics.
• Monitor and manage incoming online orders across all e-commerce platforms.
• Ensure timely follow-ups with customers regarding their orders.
• Monitor and respond to comments, messages and interactions across all social media platforms (Facebook, Instagram, TikTok among others).
• Direct specific customer inquiries to the appropriate departments.
• Conduct all administrative tasks related to the role in accordance with company policies and procedures.
• Manage all Purchase Orders on SAP for the Marketing department.
• Prepare and submit reports to the Management as and when required.
• Deliver excellent customer service to both internal and external stakeholders.
• Participate in any training and development opportunities provided by the company.
• Perform any other related duties as instructed by the Management.

Qualification & Experience

• HSC is required. A Diploma or Degree in Marketing, Communication, Digital Media or a related field would be an advantage.
• Strong written and verbal communication skills in both English and French.
• Pleasant and outgoing personality.
• Experience with content creation, CMS platforms (e.g. WordPress) and social media tools.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of SEO and e-commerce platforms is a plus.