• To act as a link between the customer and the workshop in order to meet customer expectations.

KEY RESPONSIBILITIES

• Greet customers and offer excellent customer experience from intake to delivery of vehicles.
• Generate estimates of repairs and quotation for customers.
• Determine and diagnose vehicle issues based on customer’s description/vehicle verification.
• Schedule service appointments with regards to customer’s vehicle repairs.
• Follow up with service appointment and booking with planning officer.
• Liaise with Workshop Coordinator/Engineers and Parts Advisor to ensure timely completion of work.
• Liaise and negotiate with motor surveyors to finalise repairs
• Handle and resolve customer complaints regarding services.
• Keep record of all service repair order and update the customer database.
• Ensure an excellent customer service as per the Company procedures and standards.

 REQUIREMENTS

•  HSC Certificate or Diploma
• Proficient in Microsoft Office and other IT tools

KEY TRAITS

• Extrovert with excellent verbal and written communications skills
• Customer experience oriented
• Multi-Tasking with proper Planning & organizational skills
• Ability to work under pressure and meet deadlines
• Valid driving license