Key responsibilities include, but are not limited to:

• Providing consistent administrative support to the Sales and Marketing Department in relation to tracking of project progress, project rechargeable expenses and invoicing to client.
• Working with the Sales and Marketing, Client Services and Finance teams to maintain and update the rechargeable expenses tracker.
• Interfacing effectively with the Sales and Marketing, Operations, Billing and Finance teams to develop and maintain strong working relationships to support the efficient and effective management of client requirements and satisfaction.
• Coordinate with Sales and Marketing, Operations and Finance to proactively ensure system and information readiness to support accurate invoicing.
• Ensure that IRF (Invoice Request Form) has been raised to meet CIT (Contractual Invoicing Time) targets.
• Ensure monthly correct and on time submission of Invoice Request Forms by Client Services for Medical Staffing Programs to GSS (Global Shared Service).
  • Ensure Client Satisfaction by supporting Sales teams and Finance teams in answering clients queries and resolving problems.
  • Support the Head of Client Services & Account Management as well as the GM Sales and Marketing and any other member of the Africa regional S&M leadership Team as and when required with the reporting requirements.

Required Skills and Competencies

• Computer literate (MS Word, Excel, PowerPoint, and CRM applications such as SFDC)
• Strong Analytical thinker able to investigate complex issues, make decisions and develop solutions.
• Teamwork – Strong individual who can work autonomously and within a team to deliver results.
• Organisational Skills – Excellent time management skills with the ability to successfully manage numerous projects simultaneously.
• Planning – Accurately scopes out the length and difficulty of tasks and projects sets objectives and goals: breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Cultural sensitivity and awareness – Ability to work in a multi-lingual, multi-cultural environment where collaboration is the norm.
• Excellent communication and interpersonal skills.
  • Result Oriented – Can be counted on to exceed goals successfully. Very bottom-line oriented who steadfastly pushes self and others for results.
  • Business Acumen – Knowledgeable in current and future policies, practices, trends, technology, and information affecting his/her business and organization.
  • Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Listening – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even if he/she disagrees.
  • Trustworthiness and Ethics – Living the International SOS values, Expertise, Respect, Care and Passion

  • Required Skills and Competencies

    Computer literate (MS Word, Excel, PowerPoint, and CRM applications such as SFDC) Strong Analytical thinker able to investigate complex issues, make decisions and develop solutions. Teamwork – Strong individual who can work autonomously and within a team to deliver results. Organisational Skills – Excellent time management skills with the ability to successfully manage numerous projects simultaneously. Planning – Accurately scopes out the length and difficulty of tasks and projects sets objectives and goals: breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Cultural sensitivity and awareness – Ability to work in a multi-lingual, multi-cultural environment where collaboration is the norm. Excellent communication and interpersonal skills. Result Oriented – Can be counted on to exceed goals successfully. Very bottom-line oriented who steadfastly pushes self and others for results. Business Acumen – Knowledgeable in current and future policies, practices, trends, technology, and information affecting his/her business and organization. Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers. Listening – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even if he/she disagrees. Trustworthiness and Ethics – Living the International SOS values, Expertise, Respect, Care and Passion

Required Work Experience

• Minimum 1 year experience in an operationally / commercially focused analytical and/or Customer Services role
• Experience in CRM management (SFDC preferred)

Required Qualification

• Relevant Business / Commercial related degree

Required Languages

• Ability to communicate in English & French fluently (oral and written) is an explicit requirement of this role
• Good command of Portuguese or Mandarin is a distinct advantage.