We are looking for a Project Manager for one of our clients.

We are looking for a Project Manager for one of our clients.

Key Activities

Process-related Activities:

• Identifies malfunctions or inefficiencies in existing processes and collaborates with relevant teams to implement resolutions. This may involve introducing new processes or improving existing ones.

• Analyzes all existing processes and tools to produce relevant documentation and ensure it remains up to date.

• Ensures documented processes are correctly applied.

• Leads continuous improvement initiatives related to processes.

• Organizes and facilitates process review committees with management.

Transition-related Activities:

• Participates in recurring Transition Committees.

• Works closely with transition teams to implement new client operations within the scope of the shared service desk.

• Oversees the integration of new contracts into the tools and processes of the shared service desk.

• Ensures the shared service desk team has all the necessary resources to deliver on the client contract (operational procedures, guidelines, knowledge base updates, etc.).

• Produces regular progress reports on the transition of new contracts for management teams.

BCP/DRP Activities (Business Continuity and Disaster Recovery):

• Responsible for updating all BCP/DRP documentation.

• Ensures all directly involved personnel are trained and informed about the usage of BCP/DRP processes and documents.

• Manages the planning of BCP test exercises, drafts test reports, and defines improvement plans based on outcomes.

Tool-related Activities:

• Responsible for ensuring the availability and interconnectivity of tools used by the shared service desk.

• Supports all stakeholders in tool-related changes. Acts as the main point of contact for the shared service desk in tooling evolution projects.

• Manages the planning of BCP test exercises, drafts test reports, and defines improvement plans accordingly. (Note: This line seems repeated from BCP section; clarify if needed.)

Continuous Improvement Activities:

• Consolidates feedback on current processes, tools, and automations to propose improvements and enhancements.

KPI/Reporting Activities:

• Consolidates all operational KPIs for the shared service desk and produces relevant reporting for stakeholders.