We are embarking on an exciting integration programme which will see us leverage the features of the Office365 stack as we migrate services to the cloud.

The Senior IT Officer will have a strong background in End User and Executive Support, be customer focused and have a good knowledge of End User hardware and collaboration tools. Along with this he will be well-versed in back-end Infrastructure technology to handle advanced troubleshooting and join escalation calls.

Key Responsibilities:

• Manage IT Infrastructure: Oversee the installation, configuration, and maintenance of computer hardware, software, and networks.
• Technical Support: Provide advanced technical support to users, troubleshoot complex IT issues, and ensure timely resolution.
• Network Management: Monitor and manage network infrastructure, including routers, switches, firewalls, and VPNs.
• Security: Implement and enforce IT security measures to protect systems from threats and ensure data integrity.
• Project Management: Lead IT projects, including system upgrades, migrations, and new installations.
• Policy Development: Develop and enforce IT policies, procedures, and standards to ensure compliance and security.
• Collaboration: Work closely with other departments to understand and address their IT needs.
• Documentation: Maintain detailed documentation of IT systems, configurations, and procedures.
• Presentation Preparation: Create and deliver presentations to communicate IT strategies, project updates, and technical information to stakeholders and team members.

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience: 4 years proven experience in IT support or administration, with a strong technical background.
• Skills:
  • Proficiency in managing computer hardware, software, and networks.
  • Strong problem-solving and troubleshooting abilities.
  • Knowledge of network protocols, security principles, and best practices.
  • Familiarity with operating systems such as Windows, Linux, and macOS.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize tasks and work under pressure.
  • Presentation skills to effectively convey technical information.
  • Certifications: Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Microsoft 365 Administrator

Certifications: Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Microsoft 365 Administrator

Skills Required:

• IT support
• Hardware and software troubleshooting
• Network administration
• Security management
• IT policies and procedures
• Project management
• Communication
• Problem-solving
• Attention to detail
• Technical documentation
• Presentation preparation and delivery