We are looking for technically skilled candidates with excellent interpersonal skills for this IT support position.

Responsibilities

• Monitoring and maintaining computer systems and networks and responding in a timely manner to service issues and requests. Take ownership of customer issues reported and see problems through to resolution.
• Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party as needed.
• Provide on-site desktop/ laptop/ VOIP Phone support including new hardware setup, imaging and deployment.
• Ensure workstation has desktop/ laptop, monitor, key board, mouse, desk phone and any additional specialised equipment.
• Provising timely and accurate user feedback and following up to ensure the problem is resolved.
• Organise and maintain IT inventory and assist in the deployment/ reteriment of hardware, software and licenses as needed.
• Ensure all documented processes are followed to ensure data and assets are protected.
• Perform other cognate duties as assigned by supervisor.