Boutique Supervisor
- Black River
- Not disclosed
- Permanent
- Added 07/05/2025
- Closing 06/06/2025
- Sarah Maloupe
Responsible for all Operations of boutiques; to provide training for team members; setting and achieving realistic targets and meet customer needs and demands; and assists closely the Boutique Manager for product development
| ROLE RESPONSIBILITIES | ||||||||
| 1 | Supervise the Sales team and identify necessary training measures | |||||||
| 2 | Makes recommendations to Superior on team members’ matters and promotions | |||||||
| 3 | Keep his superior informed about all unusual matters concerning any plans affecting his/her area | |||||||
| 4 | Ensure that discipline prevails within the team and communicates any disciplinary issues to Superior / HR Manager | |||||||
| 5 | Act as a coach | |||||||
| 6 | Follow up induction of new recruits + training on products details | |||||||
| 7 | Do and follow-up of rosters, punctuality, absenteeism and take corrective actions when necessary | |||||||
| 8 | Ensure recruitement process of sales team | |||||||
| 9 | Coordinate & supervise activities in Boutiques | |||||||
| 10 | Ensure Guests’ satisfaction | |||||||
| 11 | Ensure that respective team projects a warm, professional and welcome image | |||||||
| 12 | Interact regularly with guest to obtain feedbacks for improvement | |||||||
| 13 | Supervise the salesgirl in the promotion of the different outlets, theme nights and other events by informing clients. | |||||||
| 14 | Carry out effective and efficient services and assistance for both internal and external customers | |||||||
| 15 | Maintain cooperative working relationships with other staff members | |||||||
| 16 | Participate in Eco Standard/Sustainable Responsibility set by the hotel | |||||||
| 17 | Maintain a strict monitoring of sales – Follow up daily sales and ensure that the targets are achieved | |||||||
| 18 | Keep the Sales team motivated | |||||||
| 19 | Carry out regular spot checks and supervise stock-taking with the Cost Controllers | |||||||
| 20 | Ensure proper payment are made to all suppliers within time limits | |||||||
| 21 | Perform regular stock analysis reports (turnover, costs, etc…) and sometimes propose alternative solutions to improve service and minimise costs | |||||||
| 22 | Assist in carrying out physical inventories for stock control purposes and input relevant data on stock system for proper management | |||||||
| 23 | Ensure energy saving (electricity,water) | |||||||
| 24 | Maintain a daily event checklist in the shop | |||||||
| 25 | Conduct quality spot check within the outlets (salesgirls display furniture storage etc…) | |||||||
| 26 | Conduct regular briefings and monthly meetings with team members in order to handle any administrative or working issues | |||||||
| 27 | Attend sales demonstrations with suppliers to obtain information about the range of available products | |||||||
| 28 | Communicate all information from the merchandisers concerning each product in the shop to the Sales Girls, so as to improve sales | |||||||
| 29 | Ensure that shops are opened and closed as per set times | |||||||
| 30 | Discuss with Boutique Manager concerning approval of selected products | |||||||
| 31 | Create and input all receiving of shop products on stock system (WINHMS) | |||||||
| 32 | Order products by mail, fax and reception the latter | |||||||
| 33 | Verify quantity and conditions of purchase products or articles if required | |||||||
| 34 | Check invoices received and reconciles the latter with Purchase Orders | |||||||
| 35 | Comply with all the sustainability commitments and practices implemented within business units | |||||||
| 36 | Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society | |||||||
Veranda Tamarin Hotel
- Tamarin Bay, Royal Road, Tamarin, Mauritius, Tamarin, Mauritius