Overall Job Objectives

• This role is in Supply Chain Fulfilment Team
• The key focus areas for this role are management of Customers’ orders from creation to delivery in markets including and not limited to management of Shipping Documentation, goods receipting process in SAP and Invoice Processing for multiple supplying sites

Duties & Tasks

• Responsible for management of open orders:
  • Manage multiple orders from different customers once placed on the system until delivery in Market
  • Dealing with any order delays to minimize supply disruptions. 
  • Coordinate and resolve customer issues relevant to orders to the point of resolution and provide timely follow-up with customers regarding order status, delays and delivery issues.
  • Coordinate regular communication regarding meetings with the assigned sites and customers to discuss order book, delivery performance, as well as potential improvements and reporting of any actions/minutes to supervisor.
  • Coordinate change requests for allocated sites / markets as per approval framework.
  • Assess supply risk as result of artwork / regulatory / project changes and set implementation plan for managing last order in old components and first supply in new components. Monitor Quality release of orders in collaboration with Quality / Compliance / Site.
• Liaise with manufacturing Sites /Fulfilment Team for shipping documentation once the orders are ready.
• Save all shipping documentation at correct location and with correct folder naming convention
• Liaise with Fulfilment Team for changes in SAP for fields regarding supply dates, shelf life & Quantity tolerance where applicable.
• Inventory management, including provisioning for write off related to rejected stocks.
• Data entry for Good Receipt (inbound) in SAP.
• Report internally on a regular basis on assigned Key performance indicators.

• Escalate issues to leadership team in a timely manner.
• Act as a back-up for invoice processing for other clusters.
• Be the back-up on Fulfillment activities when peers are out of office on holidays.
• Support with regular meetings with the sites and customers to discuss order book, Key Performance Indicators, as well as potential improvements.
• Identify and support to drive mitigation plan for products with short term supply constraints that will result in out of stock. This includes collaboration with customers, sites and internal AGI on actions to ensure continuity of supply.
• Ensuring Order Book Accuracy: ensure 3-way order book alignment with most accurate and date (AGI- Market- Site)
• Dealing with Issue Management effectively to minimize supply disruptions. 
• Monitor Inventory Level Projection (ILP and Drive mitigating action to avoid low safety stock situation).
• Report on stock out / lost sales by appropriate root causing.
• Report and analyze, on a regular basis, on sites and customers’ Key Performance Indicators. Coordinate Corrective and Preventive Actions when necessary.
• On-board and train new joiners Identify, propose and support to implement improvements on business processed where identified.

• Degree or post graduate degree in Supply Chain, Business management or related field.  

• Preferably 1-2 years’ working experience in an international environment with supply chain exposure.
• Intermediate Excel Proficiency.
• SAP knowledge – S4Hana
• Customer service/order management experience.

What's in it for You?

 We have established a reputable business in just over a decade and as we continue to grow we remain committed to your personal & professional development. You will be entering a challenging & rewarding environment and a culture where courage, learning, intrapreneurship, fun and wellbeing are central. AGI is proud to offer a competitive total rewards system that continue to make us a desirable workplace.