Coffee Technician

Requirements:

• Required to do tool checks & where applicable (Responsible for “lost” tools)
• Operational assistance and guidance to Customer on equipment
• Announcing him/herself to management of establishment with explanation for purpose of visit
• Responsible for the good housekeeping of the workshop
• To assist the T&C Coordinator with the monthly inventory of machines and spares.

ON SITE DUTIES

• Repair Faulty Equipment
• Fault Finding – Intermediate to Advanced – mechanical, electrical, hydraulic & software related
• Testing all equipment to ensure it is mechanically, aesthetically and functionally acceptable
• Calibrating and or programming of equipment to ensure the right quality of coffee products is produced
• Install Beverage Equipment & Test with Product before leaving Customer
• Upliftment of Equipment
• Clearly communicate Fault on Equipment & Corrective action taken to Manager on site
• Inform field service coordinator OR technical support manager of updates or returns
• Escalate any problems i.e. wrong address, site not ready, no product etc. to T&C Coordinator immediately
• Phone for assistance from Internal Specialists when struggling to Repair equipment within reasonable & acceptable time
• Preventative checks & repair on equipment

Education

• Computer Literate
• Holder of a valid car driving licence