The Application Support Analyst will participate in the management of the implementation, maintenance and enhancement of banking applications systems whilst ensuring efficient and effective IT services are being provided.

• Assist the IT application team to ensure smooth operation and support of all banking applications
• Work closely with business and IT stakeholders to understand application requirements and provide expert support and guidance
• Assist business stakeholders in ensuring alignment of production support road maps and staff capabilities to business expectations, growth plan and new opportunities
• Implement best practices for application support processes and procedures
• Ensure service level agreements (SLAs) are met and maintained
• Manage incident and problem resolution, ensuring timely and effective resolution of issues
• Collaborate with IT stakeholders to address application-related issues and ensure service delivery
• Monitor application performance and identify areas for improvement
• Provide regular reporting and updates to management on application support activities and performance
• Stay up to date with industry trends, practices and advancements in all banking applications in line with Bank’s IT Policies and procedures.
• Assist in ensuring closure of all audit points and IT security concerns related to in-domain applications
• Oversee the issue log of all related applications to maintain and enhance applications performance and stability
• Ensure timely return of Bank of Mauritius reporting
• Perform any other related duties, as may be assigned.