Operations Manager - Room Division
- Black River
- Negotiable
- Permanent
- Added 30/04/2025
- Closing 09/05/2025
- Sarah Maloupe
Responsible for highlighting short/medium/long-term issues to the Hotel Manager and to help formulate solutions for all Rooms Division.
| 1 | Assist the Hotel Manager in the general management of the hotel by maintaining the established operational standards and promoting profits of the hotel | |||||||
| 2 | Provide functional and operational guidance and support department heads and management team | |||||||
| 3 | In partnership with the Hotel Manager, implement Hotels’ Revenue, Sales & Marketing, Guest Satisfaction and Team Members Satisfaction plans through to completion | |||||||
| 4 | Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image | |||||||
| 5 | Receive departmental related guest complaints and ensure corrective action is taken | |||||||
| 6 | Participate in the preparation of the annual departmental budgets | |||||||
| 7 | Ensure through effective management that all costs are managed, and that profit targets are exceeded | |||||||
| 8 | Achieve budgeted revenues and expenses and maximize profitability related to the Rooms Division | |||||||
| 9 | Initiate and anticipate to executive and departmental needs and respond appropriately Analyze hotel statistics and data, make recommendations for improvements, and implement changes | |||||||
| 10 | Develop short term and long term financial and operational plans for the Rooms Division which support the overall objectives of the hotel | |||||||
| 12 | Support the HODs in establishing and achieving predetermined profit objectives and desired standards of service, cleanliness, merchandising and promotions Maximize the Housekeeping department profitability with the upselling of rooms & amenities | |||||||
| 13 | Develop, along with assistance from HODs, operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchase specifications, linen control, job description, etc | |||||||
| 14 | Ensure compliance with all VLH/Veranda Resorts policies and procedures, as well as local laws and regulations | |||||||
| 15 | Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets and action taken for service recovery, and also any staff issues | |||||||
| 16 | Ensure SOP implementation in all departments and check the same during routine operational checks | |||||||
| 17 | Inspect randomly the stores (Housekeeping/Front Office/Maintenance) to check the stock in hand (quality, par stock levels, expiry etc) with the concerned HODs | |||||||
| 18 | Identifying staff learning needs and assisting with development | |||||||
| 19 | Comply with all the sustainability commitments and practices implemented within business units | |||||||
| 20 | Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society | |||||||
Preferred Qualification: Degree in Hotel Management from a reputable institution or equivalent, with a good knowledge of Room Division/ Quality Management
Preferred Experience: At least 5 years’ experience in a hotel management role (in charge of Housekeeping Department) in 3* / 4* resorts
Veranda Tamarin Hotel
- Tamarin Bay, Royal Road, Tamarin, Mauritius, Tamarin, Mauritius