Training Coordinator
- Port Louis
- Not disclosed
- Permanent
- Added 12/04/2024
- Closing 12/05/2024
Atalian Interactive is recruiting a Training & Qualitor Coordinator for an English campaign.
Duties :
- Create initial and continuous training materials.
- Provide initial and continuous training sessions.
- Participate in the development of employee skills through coaching sessions, debriefing and work sessions.
- Lead, teach, onboard, and evaluate new hires.
- Evaluate employees and identify weaknesses and specific training needs.
- Based on research, plan and implement training programs that will prepare employees for the next step of their career paths
- Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
- Build daily, weekly, monthly training program.
- Oversee employee attendance and performance during training period.
- Gather feedback from trainees after each educational session.
- Compile and track performance for teams and individual level.
- Perform regular monitoring to ensure accurate and consistent process compliance.
- Provide performance expectations, action plans and development plans to improve quality.
- Maintain updated curriculum database and training records.
- Work in close collaboration with the Team Leaders, operation team and QA analyst for the continuous improvement of the quality level
- Partner with internal and external stakeholders and liaise with business process owners regarding instructional design.
- Provide weekly training progress report to both internal and external stake holders
Profile :
- Excellent communication in English, written and spoken.
- Ability to multi task, organize and prioritize your work load effectively to meet the business and customers’ requirements.
- Ability to use Excel, Word and Power Point
- An inquisitive, creative and problem-solving ability.
- Experience as trainer / training coordinator would be an advantage.
- Ability to work odd hours.