Front Office Operation Assistant (Preskil Island Resort)
- Grand Port
- Not disclosed
- Permanent
- Added 02/04/2024
- Closing 20/04/2024
Preskil Island Resort is looking for competent, committed, passionate, creative and enthusiastic candidates for the post of Front Office Operation Assistant
DUTIES & RESPONSIBILITIES
- Responsible for the reception counter
- Makes reservations, arranges registration of guests and allocates rooms to them
- Presents bills to guests and collects payments
- Performs related clerical , administrative and related assign duties
- Performing check-ins and check-outs according to the hotel’s standard and procedures
- To be responsible and accountable for the cash float of his/ her till
- Exchange foreign currencies (cash/ cheques) for guests only amd perfoms any other cash/ cheque/ credit card transactions such as paid outs, petty cash
- Welcoming guest, visitors according to hotel’s standard and procedures
- Doing the appropriate follow up (either in person or by phone) to any guests needs, queries, suggestions, comments and dissatisfactions
- Going the extra miles in giving satisfaction to the least requirements of any VIPm guest or visitor
- Send, collect and dispatch faxes/messages for guests and to internal departments
- To assist guest with any stamp, post cards or post office requirements
- Arrange on request for guest transportation.
- Deadling with guests as regards fligfht delays, request for a room change and extension of stay
- Do the correct handing over, till and so on, during the change of shift
QUALIFICATION STANDARD
- Qualifications: SC
- NTC 3
- Experience: 1 year as Receptionist OR Guest Relation Officer
- Fluency in English & French compulsory
- Excellent Communication skills
- Personal Qualities: Professional personal presentation
- A Third Language will be an advantage