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Outlet Manager

  • Savanne
  • Negotiable
  • Permanent
  • Added 02/04/2024 
  • Closing 02/05/2024

Provide leadership, supervision and motivation to the outlet team, as per standards

 

ROLE RESPONSIBILITIES
1Take part in training and implement accordingly
2Conduct and ensure that employees receive adequate and satisfactory on-the-job training
3Keep his superior informed about all unusual matters concerning any plans affecting his/her area
4Ensure that discipline prevails within the team and communicate any disciplinary issues to superior / HR manager
5Play an active role in the team and ensure smooth and satisfactory hand-over between shifts
6Assist in the building of an efficient team by taking interest in their welfare, safety and development
7Assist the FNB / Resident Manager to carry out performance appraisal and to identify necessary training measures
8Ensure a good working relationship with Housekeeping and other departments as required
9Ensure proper grooming of team members as per standard
10Coordinate & supervise activities to ensure optimum care and assistance to guests
11Establish and maintain effective employee relations
12Ensure high level of quality services are delivered to guests at all times
13Handling and monitoring of guests complaints and the relevant follow up action required
14Consult daily events to take note of number of guests for “mise en place” / to prepare arrival and special cocktail / “mise en place” of fruit platters in arrival rooms
15Inspect set ups, including service station before the opening/ensure that guests’ requests are properly followed
16Ensure the set up and ambiance of the outlet are as per standards
17Participate in service of food and beverage items as and when required
18Able to bring new ideas and innovation ( special nights, dinners)
19Participate in Eco Standard/Sustainable Responsibility set by the hotel
20Assist his superior in ensuring a proper manning during the shift
21Assist his superior in managing the budget efficiently and effectively
22Monitor leaves in respective outlet
23Control of expenses (breakages, linen, materials, etc.)
24Monitor the outlet’s operation equipment in collaboration with the responsible of the stewarding department
25Conduct monthly inventory on materials used in the outlet / villas
26Check and approves stores requisitions whilst ensuring par stock at the outlet are maintained
27Submit at the end of each shift number of covers and sales figures to the F&B manager / night auditor
28Ensure that all transactions regarding guests checks are dealt with
29Ensure energy saving (electricity, gas, water)
30Ensure respective TMs are operating as per Quality Management System
31Ensure respective TMs are operating as per S&H regulations and policies
32Establish all quality procedures in collaboration with the quality manager and ensure the follow-up
33Participate in daily briefings and debriefings with respective team members and attends daily F&B meeting
34Ensure the quality of products and services delivered to guests
35Ensure that all matters concerning TM are communicated to the F&B manager / HR manager
36Supervise orders to rooms and liaise with the kitchen to keep up established standards
37Organise breakfast / lunch / dinner operation
38Comply with all the sustainability commitments and practices implemented within business units
39Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society
Preferred QualificationsSC / HSC level or equivalent with professional training and experience
Diploma with specialization in F&B from a recognized institution
Preferred ExperienceAt least 6 years work-related experience in F&B operations with at least 2 years as Outlet Supervisor in hotels or restaurants
Computer literale including hotel management system such as Opera, Micros, Win HMS…
Fluent in English and French both written and spoken, a third language preferred

Heritage Le Telfair Golf & Wellness Resort

Heritage Le Telfair Golf & Wellness Resort

 

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