Team Leader

Ceridian is one of the worlds most trusted human resources providers, specializing in HR and payroll services, flexible benefits and employee assistance programmes (EAP).

The Team Leader is responsible for directly managing the operational day-to-day activities to 

achieve the delivery of service excellence for a development, Implementation or support team.

Essential Duties and Responsibilities include the following: Other duties may be assigned.
· Establish and maintain project management
· Drive customer satisfaction by providing high quality of service
· Coach and mentor team members
· Proactively highlight risks and provides with a set of plans and options
· Manage SLAs
· Root cause analysis of defects and issues
· Establish metrics to drive continuous improvement of work area(s).
· Implement and maintain Knowledge Management framework
· Seek and respond to development feedback