TSC Reseau - Network Engineer

TSC Reseau - Network Engineer

As a skillful network engineer, a TSC is responsible for setting up client networks, troubleshooting them, and offering technical support. The role can include preparing network equipment’s’ configurations, updating client requirement, managing the installation of new network, and upgrading existing systems as necessary.

Along with good technical skills, a TSC should have good communication skills as s/he will be liaising with clients and other entities. S/He should be fluent in English and French (both written and spoken) to provide an outstanding customer experience by providing timely response to customer requests and ensuring an excellent quality of service.

Main Responsibilities:

▪ Work in collaboration with different entities to deliver service requested by the client.

▪ Prepare and validate data configurations of network equipment (routers, switches).

▪ Escalate to appropriate department if configuration is not correct.

▪ Ensure proper instructions are given to first level support and to provide solutions to problems

encountered.

▪ Analyze and troubleshoot standard/complex incidents and changes raised by our customers.

▪ Restore service as quickly as possible following a service outage-type Incident.

▪ Participate actively in Continuous Service Improvement

▪ Ensure routine administration tasks such as user and service management, SLA analysis and

other relevant activities are properly handled

▪ Troubleshoot and resolve incidents escalated from L1 team.

▪ Escalate to Soutien Metier and lead TSC teams on Incidents with the relevant investigation

▪ As appropriate, gather data and lay groundwork for Root Cause Analysis of failed productions.

Requirements:

▪ Degree/Bac+2/+3 in Networking or Communication or Information Technology or any related

Engineering field

▪ Proficient in Cisco or/and Juniper – CCNA/CCNP level would be an advantage

▪ 1 year working experience in IT or Telecom is desirable