System Admin – Customer Technical Support

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

Main responsibilities :
 Support systems and manage equipment/software by performing required configuration, installation, maintenance tasks for large and complex infrastructure
 Create and maintain relevant technical documentation and devise operating procedures or TINS for systems
 Troubleshoot operating systems, applications, hardware, storage and backup incidents on multi-tiered infrastructures
 Provide regular reports to management on clients Infrastructure
Other :
 Ability to work under pressure and to deal with multiple tasks.
 Excellent customer service skills.
 Good IT/communications background and problem solving skills.
 Good interpersonal, team-build and leadership skills.
 Exemplary time management, organizational and communication skills.
 Proactive, self-motivated and determined attitude.
 Working hours flexibility (Night, Week-End and French public holidays) – NOT 24/7
 Fluent in English and French (spoken and written) – specially French

Experience: 

Minimum of 3.5+ years of proven knowledge working with server and storage hardware, software, including VMware, Windows, Linux, etc.

Required skills :
 Experience with Virtualization technologies preferably VMware
 VMware (VCAP5\6-DCA), Linux certifications would be an advantage, but not required
 Experience installing, configuring, and maintaining server hardware, operating systems, storage, backup hardware and associated network equipment
 Strong understanding of server virtualization infrastructure concepts and tools
 Troubleshooting skills on physical and virtualized equipment
 Filesystem , Data stores and LUN Manipulation