The Software & IT Technician provides technical support, troubleshoots software and hardware issues, and collaborates with the IT team to ensure optimal functionality and performance of IT systems and infrastructure.
Microsoft Software Specialist ( Windows Apps , OS and Windows Server)
Proficient with Microsoft Windows Server and Desktop End point Users
Managing Accounts, Disaster recovery, Data protection, Data Storage & Backup and Endpoint protection
Technical Support, Network Administration, Software installation , Hardware troubleshooting Endpoint devices
Coordination with software vendors to resolve any issue and communicated update to end users
Proficient with Networking Switches , Vlans and Wifi troubleshooting . Partitioning ,Segmentation,Guest Network
VPN troubleshooting and Cloud Applications coorrdinated with Hardware Vendors & Service providers
Be conversant with cabling infrastructure and devices for Alarms, Access Control, Data, Audio Visual, Telephony ,CCTV & Building Managment Software
Collaborate with cross-functional teams to optimize system functionality and enhance overall IT & Services operations.