Receptionist/Front Office Agent

To offer our guests a friendly and efficient service at all times, taking account of the established Hotel's service standard and management guidelines.

• Welcome and check in for guests, taking account of the established standards (choice of suitable room, completion of bookings and entry into the computer, handover of the room pass and the key, safeguarding payment, luggage organization).
• Check out of departing guests in accordance with the established standards (drawing up of guests’ bills, processing using the computer system).
• Be fully conversant with the facilities, services and special promotions offered by the Hotel and pass this information on the guest whenever the possibility arises in order to maximized Hotel sales
• Ensure that all charges are correctly posted to the guests bills following the standard procedures
• Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediatel.
• Be fully conversant and able to operate the Hotels front office systems Opera
• Obtain all the relevant information from the previous shift, including the volume of business, special guests, tasks to be clarified and to be completed and special events.       
• Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints.
• Have thorough knowledge of the hotel installations and service offers.
• Ensure tidiness and cleanliness of the reception area.
• Maintain appropriate dress code and grooming standard at all times
• Responsible for the cash inventory allocated to her/him, i.e. daily check, declaring shortfalls, and separate calculation of tips.