Public Area Attendant

The Public Area Attendant is responsible for the cleaning and maintenance of Public Areas accessed by guests and employees (Stores, lobby, offices, corridors, changing rooms, golf, etc.)

Duties and Responsibilities:

Responsibilities and duties for this position shall include but be unlimited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

• Apply the standards of excellence in customer service:
• Remove all trash and traces and refill amenities (soap, gel etc.) and clean linen (towels).
• Clean floors: vacuum, sweep, dust mop, wash, strip, wax, buff. Shampoo carpets.
• Wash windows, walls, chalkboards, and trashcans.
• Dust furniture, fixtures, and woodwork.
• Collect and empty trash receptacles and pick up litter in and around buildings.
• Clean, sanitize and toilets / bathrooms; change and clean shower curtains.
• Carry out a specialized custodial/maintenance function, such as refinishing floors, project cleaning, and the like.
• Provide customer service as per the standards of  the Constance group.
• Deal with all guests’ queries and complaints swiftly and efficiently.
• Check all electrical appliances (lamps, hand dryers, telephone, mini-bar, TV, air-con, safe etc) in the public areas.
• Check all other technical aspects such as door lock, black out, shower, hot-cold water, wc flush, blinds, curtains etc.
• Manage stock of pantry and trolleys:
• Adhere to the dress, appearance and conduct codes established by the hotel.
• Monitor the progress of trainees to keep the training Housekeeper informed.
• Maintain that Health and Safety practices are followed at all times:
• Avoid hazardous habits such as placing javel water in an ordinary mineral water bottle.
• Use the correct materials and equipment (EX: sprayers).
• Report anything that may be considered a Health & Safety hazard.
• Report all accidents, however minor.
• Report anything or anyone suspicious to the Duty Manager immediately.
• Signing in and out for keys (cards).
• Perform any other duties as assigned by Management.

 Candidate profile

Qualification:

• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.

Experience:

• A minimum of 1 year of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.
• Experience working in remote island locations is a plus.

Technical skills:

• Physical mobility and stamina required.
• Ability to follow instruction.
• Ability to fol Detail-oriented.
• Ability to work independently.
• Good time management.
• Fluency in English or another.