Night Manager

We are currently seeking experienced hotelier to join the SO Family.

• Take over from the previous shift and pass on all relevant information to the next shift, including guest in-house, events, and issues to be clarified /completed;
• Effectively and efficiently manage the operation of nights;
• Carry out regular rounds; check all areas of the hotel and all the ambassadors on night shift; 
• Act as a support to all ambassadors during the night in order to ensure a smooth, prompt and professional service;
• Undertake regular spot check at the reception, security postings, greeting pavilion and any other department in service;
• Be knowledgeable of the Guest Services Auditor tasks;
• Deal with guests’ complaints and ensure prompt satisfaction of the guest;
• Good knowledge of the hotel credit policy;
• Able to do a check-in and check-out of guests at any time;
• Follow-up with Guest Services Auditor to ensure wake up calls are done as per guest request;
• Follow-up with Butler to ensure room service and early breakfast are done in room as per guest request;
• Verify registration form for arrival guests on the system;
• Release of midnight ambassador transport;
• Assist security ambassadors to conduct bag search when ambassadors are departing at night;
• Organize bar closing transport upon request of responsible of bar;
• Monitoring the Gardeners and pool attendant early tasks;
• Ensure Le Flamboyant and Main Kitchen are manned accordingly and everything is ready for breakfast.
• Ensure the cafeteria is manned for breakfast.