Night Auditor

Candidate's Profile: • HSC level or equivalent, professional training and professional experience • Fluent both in English and French, a third language would be an advantage • 3 years experience in hotels or resorts

Overview:

This role involves delivering friendly and efficient service to our guests in line with SOPs, as well as collecting and verifying all revenue from different points of sale for the night audit.

Main Responsibilities:

• Take part in internal training courses and to implement what has been learnt in daily practice
• Change foreign currencies to help guests in making financial transactions
• Attend to guests’ complaints and liaise with departments concerned for remedial actions
• Arrange for clearance of luggage and transport of guests to airport
• Prepare check-in & check out procedure to all guests
• Give relevant and up-to-date information to guest
• Operate the telephone switchboard to entertain incoming, outgoing and internal calls
• Follow-up internal request for external calls and keep appellants informed of developments thereof
• Inform guests about all events which take place in the hotel
• Conduct Hotel visits
• Organize and coordinates guest wedding and any other special
• Prepare guest’s bill and receives payment for settlement of accounts before checkout
• Prepare daily statement of revenue and submits with cash, cheque or credit card slips to accounts department
• Responsible for reception central safe and cash float when on duty
• Responsible for the cash inventory allocated to her/him (i. e. daily check, declaring shortfalls and separate calculation of tips)
• Ensure that all IT systems are running and all sales have been posted in the guests’ account accordingly
• All adjustments must be explained or appropriately documented
• Attend daily briefings in his/her department
• Follow-up of all procedures as per SOP
• Handle telephone calls
• Know perfectly all emergency procedure, such as for fire, accidents, breakdown, alerts and calls to a doctor
• Take requests for wake-ups and ensures that such calls are made
• Know perfectly the characteristics of the hotel, the name, positions and responsibilities of each department head and each section head, extension telephone numbers and the use and location of equipment
• Prepare daily events and forward to all departments
• Obtain all the relevant information from the previous shift and pass this on to the next shift
• Administration of internal keys (restaurant, store, etc.)
• Responsible for orderly filing of all reports and documents