Mini Bar Supervisor

Coordinate and supervise the daily Food & Beverage operations.

Job Description and Specification

• Coordinate and supervise the daily Food & Beverage operations.
• Assist the Food & Beverage Manager and the Assistant Food & Beverage Manager in conducting frequent spot checks in order to ascertain that work practices comply with the standard operating procedures of the Food & Beverage department.    
• Need to do billing.
• Need to ensure the key is properly kept.
• Daily routine to check occupied, vacant dirty, departure, vacant clean room
• To check expired date to avoid complain.
• Lost and found to report to head house keeper and security.
• Ensure rotation of all mini-bar products.
• Properly complete, maintain and track inventory in assigned storerooms.
• Communicate effectively with Mini-Bar Vending Supervisor any issues and/or concerns.
• Ensure all duties found in the refreshment center inspection/attendant evaluation checklist are followed including completing assigned floors, cleanliness of assigned mini-bars, menus are present, inventory is complete, and refill reports are accurately filled out.
• Display appropriate two-way radio etiquette at all times.
• Report all mini-bar concerns to management including any guest issues.
• Perform any other duties deemed necessary for the success of the department.
• Perform other job-related duties as assigned.
• Knowledge of Point of sale (POS) systems, Handheld POS, inventory and store requisition software and reporting tools.
• Previous experience in hotel industry.

Requirements

• At least School Certificate or equivalent qualifications.
• National Certificate Level 4 in Restaurant and Bar Operations or equivalent qualifications.
• Tertiary education at Advanced Certificate or Diploma level majoring in Hospitality Management from a recognized institution or equivalent qualifications.

EXPERIENCES:

• A minimum of 2 years of working experience in the hospitality industry.                                               
• Passionate about service.
• High level of integrity.
• Proactive, dynamic, flexible and professional attitude.
• Outstanding interpersonal and customer service skills.
• Creative and innovative skills.
• Ability to multi-task and meet multiple deadlines.
• A keen eye for detail.
• Excellent written and communication skills in both English and French languages. A third language would be a definite advantage.
• Willingness to work during odd hours, weekends as well as on Public Holidays.
• Valid Food Handlers’ Certificate.
• A clean certificate of character is a must.