Maintenance and Facilities Manager

The Facilities Manager manages and maintains a common standard of building and facilities maintenance service relating to the upkeep of the premises, which will include all aspects of Health, Safety, Security and Environment (HSSE).

Principal Accountabilities

Customer satisfaction 

• To monitor cleanliness and good housekeeping of office building and surrounding area so as to ensure a pleasant working environment.
• Carry out daily inspections to reduce risks and take proactive actions.
• Provide quality control support in terms of operation process, resolution time, and reduction in the number of business partner complaints.
• On call – 24 hours, Mobile phone ‘ON’ at all times to respond to any emergency breakdown.

Contract execution 

• To act as the local point of contact / liaison for external contractors and consultants.
• To follow up on the execution of office services works and contracts such as gardening, office maintenance, cleaning, dispatching.
• Ensure all contractors are fully briefed on HSSE and work permit issued before conducting any maintenance work.
• Ensure that the service level agreement is delivered as per contract.
• Ensure that proper records are kept for plant maintenance, gardening services and pest control services.

Cleaning services

Enhance the external cleaning services - Define the standards - Define and regularly update the Scope of Service with the Service Provider

General appearance of the buildings

Enhance the general appearance of the buildings, showroom and offices. - Identify the areas to be improved. - Define the costs. - Schedule the works with internal maintenance staff or external contractors

General housekeeping and gardening

Enhance the general housekeeping and gardening - Identify the areas to be improved. - Define the costs - Schedule the works with internal maintenance staff or external contractor

 Periodic Maintenance Plan

Develop an effective Periodic Maintenance Plan - Define the periodic maintenance plan - Establish the schedule with Maintenance Staff - Update the plan on a regular basis

Preventive Maintenance Plan

Develop an effective Periodic Maintenance Plan - Define the periodic maintenance plan - Establish the schedule with Maintenance Staff - Update the plan on a regular basis

Security services

Enhance the external security services - Define the standards. - Define and regularly update the Standard Operating Procedure with the Service Provider.

Organising and Planning 

•  Coordinates and directs planning, maintenance of buildings equipment and other facilities by applying best practice facilities management, to deliver business-focused built environment.

• Liaise with team in terms of related daily operations and activities in order to ensure appropriate communication between the team and to avoid conflicts.
• Establish clear manpower planning schedules to ensure minimum service on Saturdays and weekdays during lunch and break and also if required Weekend, Public Holidays. 

Leadership 

•  Manage and motivate the team for the smooth running of operations and delivery of service.

• Weekly meeting with the services team.
• Ensure that toolbox talks and PIs are completed as per HSSE target set for the office services team. 
• Ensure prompt action and closure in the system when PIs are raised. 
• Document all work carried out within the office.
• Maintenance works 

Others  

• Ensure monthly testing of fire alarm and RCD.

Competencies :

Diploma/Degree in Electrical or Office Maintenance

Awareness in electrical, Office Maintenance, Air conditioning System 

Project Management, Planning and Driving Skills 

Service providers management