IT Technician - Helpdesk

Rogers Capital Technology Services Ltd is searching for an IT Technician - Helpdesk to work in his Enterprise Infrastructure Services department.

Rogers Capital Technology Services Ltd is searching for an IT Technician - Helpdesk to work in his Enterprise Infrastructure Services department. 

Your Role:

•	Attend to phone calls and emails received on IT Helpdesk extension.											
•	Logging of incident and/or request tickets for all issues reported to IT Helpdesk.													
•	Triage & assignment of tickets to L2, L3 or 3rd party support teams as appropriate.							
•	Follow up, with assigned teams and/or impacted callers, for open & long outstanding tickets.
•	Assist L1 team in support of laptops, desktop, printers, and basic networking.	
•	Assist L1 team in support of desktop operating systems, applications, and system utilities.

Your Profile:

•	Professional certification such as CompTIA A+ and  N+, MCP or any other certification in computer repairs & maintenance. 
•	Proven experience in Helpdesk 
•	Proven experience in installation and support of computers and peripherals will be an advantage.
•	Certificate / Diploma in IT would be an advantage.
•	Ability to prioritize incident tickets based on business impact and/or urgency.
•	Good team player. 
•	Excellent communication 

For further assistance, contact our HR Team on Tel: +230 211 7801.

If you are agile and have a pioneering mind-set, join a winning team so that we can evolve together.