IT Operations Associate

Job Function The job incumbent will play a pivotal role in enhancing operational efficiency and effectiveness through process optimization, technology implementation, and information security management.

Responsibilities: 

1. Process Revamping and automation:
   • Analyze existing business processes and workflows to identify areas for improvement.
   • Collaborate with cross-functional teams to redesign and optimize processes for increased efficiency and effectiveness.
   • Implement process changes and monitor their impact on operational performance.
2. Office 365 and SharePoint Implementation:
   • Lead the deployment and configuration of Office 365 applications and services.
   • Design and implement SharePoint solutions to improve collaboration, document management, and information sharing.
   • Provide training and support to end-users on Office 365 and SharePoint functionalities.
3. Information Security Policies:
   • Review and assess Information Security policies and procedures.
   • Develop and implement strategies to enhance data security and compliance.
   • Conduct regular reviews to ensure adherence to Information Security standards and regulations.
4. ERP/Ecommerce System Support and Implementation:
   • Provide technical support for the ERP/Ecommerce system, addressing user issues and ensuring system stability.
   • Collaborate with internal teams and external vendors for ERP/Ecommerce system upgrades and implementations.
   • Participate in the planning and execution of ERP-related projects.
5. Collaboration and Communication:
   • Work closely with IT Manager and other stakeholders to align IT initiatives with organizational goals.
   • Communicate effectively with end-users, ensuring clear understanding and adoption of new technologies and processes.
   • Foster a collaborative and positive work environment.

 Profile 

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in process improvement, project management, and IT implementation projects.
• In-depth knowledge of Office 365 and SharePoint administration and configuration.
• Familiarity with ERP systems, support, and implementation processes.
• Strong understanding of Information Security policies and best practices.
• Excellent communication and interpersonal skills.