IT Officer

IT Officer for the management and support of our on-premise Sage Evolution ERP system, internal servers, desktops, laptops, and mobile devices. This role will be responsible for ensuring the smooth operation, security, and maintenance of our entire IT infrastructure.

Responsibilities:

• Sage Evolution Expertise:

• Manage the installation, configuration, and ongoing maintenance of Sage Evolution.
• Troubleshoot Sage Evolution related issues and work with Sage support as needed.
• Stay up-to-date on Sage Evolution updates and implement them according to best practices.
• Collaborate with department heads to ensure Sage Evolution meets their business needs.

• Server Administration:

• Manage and maintain the on-premise server environment, including hardware, software, and security.
• Perform regular backups and disaster recovery procedures.
• Monitor server performance and identify potential issues.
• Implement and maintain server security protocols.

• Desktop & Mobile Device Support:

• Provide technical support to staff for desktops, laptops, and mobile devices.
• Manage user accounts and access controls.
• Troubleshoot hardware and software issues.
• Implement and maintain desktop and mobile device security solutions.

• Network Management:

• Oversee the health and performance of the company network.
• Implement and maintain network security measures.
• Troubleshoot network connectivity issues.

• Additional Responsibilities:

• Stay up-to-date on emerging IT technologies and trends.
• Develop and implement IT policies and procedures.
• Manage IT budget and resources.
• Liaise with vendors and service providers.

Job Profile:

• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
• Minimum 5 years of experience in IT support, with a strong focus on server administration and ERP systems.
• Proven experience in managing and maintaining Sage Evolution ERP systems.
• Strong understanding of network security principles and best practices.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Excellent organizational skills and attention to detail.
• Strong understanding of user support best practices.

Additional Considerations:

• Certifications in Sage Evolution and/or relevant IT fields (e.g., CompTIA A+, Network+, Security+).
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Experience with cloud-based solutions (a plus).
• Excellent documentation skills.