IT Helpdesk/Desktop Administrator

-Creating user accounts and managing access control based on company policies. -Setting up workstations for new employees and providing IT introductory training. -Desktop maintenance and updates, performance monitoring and hardware maintenance.

Job Responsibilities

• Creating user accounts and managing access control based on company policies.
• Setting up workstations for new employees and providing IT introductory training.
• Desktop maintenance and updates, performance monitoring and hardware maintenance.
• Troubleshooting Microsoft operating systems, M365 and other company applications.
• Providing support for the organization’s network including LAN, WAN, and WLAN.
• Providing support for Telephone systems and other VOIP calling subscriptions.
• Providing support after normal working hours when necessary.
• Performing system backups and conducting tests for data restores.
• Following documented processes.
• Promptly follow up on all assigned Help Desk tickets and other assigned tasks.
• Maintain technical proficiency in all software, hardware and web-based applications assigned and applicable to the role.