IT Coordinator

• Good communications skills. Fluent in both French and English; a third spoken language will be a plus. • Experience in infrastructure, electronics, planning and development • Comfortable to meet and talk with hotel guests.

TASKS & RESPONSIBILITIES

• Manage Information Technology and computer systems.
• Ensure timely and accurate delivery of technology services to cluster-based associates.
• Organise and maintain documentation that is up-to-date.
• Provide day-to-day support to ensure the smooth running of the computers, network devices, and printers including end-users’ requirements.
• Handle asset management, maintain inventory and liaise with vendors
• Troubleshoot and resolve technical and application issues, maintain and update technical support documentation
• Assist in ad-hoc project and perform any other duties that is assigned from time to time and ensure timely completion.
• Maintain the security of confidential information
• Do proper planning on IT development that will make the operation of Shanti Maurice more effective and efficient.
• Ensure all systems (PMS Opera, Sun Accounting system, Book4time Software, Micros POS, HR Payroll Software, Interface, and Call Accounting system) are working properly and ready to be used in operation.
• Take immediate action if there is any problem with the IT equipment.
• Clean/remove the virus which may infect our system and do regular updates on the Antivirus system.
• Help the guests to get access to the Resort IT services when needed.
• Be on standby 24 hours a day in case of emergency or urgent guest requirements.
• Ensure all the network systems are running properly and the servers are ready to use.
• Be responsible for user accounts management including security for email and domain.
• Good communications skills. Fluent in both French and English; a third spoken language will be a plus.
• Prior experience in hospitality is a must
• Experience in infrastructure, electronics, planning and development
• Comfortable to meet and talk with hotel guests.