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Head Waiter

Savanne
Negotiable
Permanent
Added 02/04/2024
Closing 02/05/2024
Ingrid Gangaram

Supervise and coordinate activities of waiters in outlets to ensure prompt and efficient service to guests as per Standards

ROLE RESPONSIBILITIES
1	Take part in training and implement accordingly
2	Train and motivate subordinates for which he/she is responsible
3	Discuss non-routine matters with outlet manager
4	Ensure that discipline is maintained
5	Be aware about the weekly/ monthly roster and abide to it
6	Ensure proper grooming of TMs
7	Supervise the quality of the service offered to guests
8	Take guests’ order promptly and do the proper follow up as per each oulet
9	Regularly check if clients have any additional needs and checks for satisfaction
10	Handle customer complaints efficiently and reports to his/her superior
11	Converse with guests to obtain feedback and suggestions for improvement and eventual preferences or food restrictions
12	Regularly check reservation of guests
13	Participate in Eco standard/sustainable responsibility set by the hotel
14	Properly handle all materials and equipment to avoid breakages
15	Participate in inventories
16	Present bill to guests and ensure that they are signed or paid and post same in WINhms
17	Encourage upselling
18	Follow-up on bill pending
19	Ensure energy saving (electricity, gas, water)
20	Ensure and help waiters in their duties (clearing, cleaning, “mise en place”, service)
22	Ensure cleanliness of furniture, fixtures and equipments in respective section
23	Welcome guests and bid farewell
24	Answer queries about all items on the restaurant menu, their basic ingredients and method of preparation
25	Inform kitchen or bar about orders as soon as any food item or drink are ordered by guests
26	Double check tray before serving guest to ensure food and beverages items tally with orders
27	Report any technical anomalies to superiors for any repair
28	Comply with all the sustainability commitments and practices implemented within business units
29	Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Preferred Qualifications			SC level or equivalent, professional training and experience
Preferred Experience			At least 3 years work-related experience in F&B operation as waiter or 1 year as Chef de Rang Fluent both in English and French, a third language would be an advantage

Heritage Le Telfair Golf & Wellness Resort

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B9, Coastal Road, Bel Ombre, Mauritius, Bel Ombre, Mauritius

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Head Waiter

Heritage Le Telfair Golf & Wellness Resort

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