Head Concierge

The Head Concierge supervise the concierge Team and ensure that all provide a fast, efficient, courteous service to guests at all times. The Head Concierge makes sure that all guest's queries are being dealt by providing accurate information and proper follow up.

DUTIES & RESPONSIBILITIES         

Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At Managment discretion, direction may be given for tasks outside the scope of work described

• Welcome all guests upon arrival according to the Constance Prince Maurice standards.
• Help guest with restaurant reservations outside and inside the resort
• Arrange tour / excursions for guest / car hire
• Deliver luggage, message, parcel in a timely manner
• Drive, maintain club car according to hotel policy
• Promote the upselling of hotel products and services.
• Respond to guest complaints in a professional manner at all times and record all relevant information.
• Set departmental work schedules & planning for the concierge team
• Participate in Front Office meeting and other Managment meetings as designed by the Front of House Manager
• Monitor the daily attendance of the team to control punctuality, absences, and overtime 
• Pass on information to the team and to monitor if instructions have been followed
• Perform Performance Review for Team Member and follow up for their development plan
• Handle staff and counsel them according to procedures and policies.
• Assist the Management for the training and development of the concierge staff 
• Perform any reasonable task requested by the Managment 
• Ensure the Front Desk and back offices are being kept clean and tidy at all times.
• Adhere to the grooming policy, code of conduct and any other policy related to the department and the hotel
• To comply with all company and local laws regarding Environment, Fire, Health & Safety Procdeure

JOB REQUIREMENTS

• Be a passionate, talented and creative, possess a dynamic personality and be highly motivated
• Minimum 2 years' experience as Porter
• Holder of a Bus Driving License
• Be a member of the Society of Clef D'or would be a definite advantage
• Ability in multi tasking and time management 
• Excellent leadership, inter-personal and communications skills
• Aptitude in Resolving issues with a Customer Focused Orientation
• Communicate effectively in English & French
• Ability to work in a team and under pressure
• Positive Attitude