Golf Operations Assistant
- Flacq
- Not disclosed
- Permanent
- Added 29/04/2024
- Closing 29/05/2024
- Sohni Duljeet
Login to apply
We are seeking enthusiastic individuals to join our team as Golf Operation Staff. If you meet the qualifications and thrive in a fast-paced, customer-focused environment, we want to hear from you!
Duties and Responsibilities:
Front of the House:
- Foster hospitality and goodwill among all members and guests.
- Serve as a positive role model and team leader for staff.
- Deliver a memorable and enjoyable golf experience for all members and guests.
- Provide assistance with golf equipment and other requirements for members and guests.
- Maintain cleanliness and proper storage of all clubs.
- Ensure golf carts are clean, fully charged, and equipped with necessary amenities.
- Keep the range fully stocked and organized.
- Stay informed about club membership and golfing programs.
- Monitor inventory levels of scorecards, pencils, tees, and drinks.
- Ensure proper disposal of garbage and towels at the end of each day.
Starter:
- Review a prepared list of golf course rules.
- Inform members and guests of any unusual conditions on the course.
- Coordinate with other outside service staff to ensure all players tee off at their scheduled times.
- Submit completed tee sheet to golf reception
Marshall:
- Monitor all play on the golf course, focusing on pace of play.
- Recommend potential solutions to customers regarding course issues, particularly pace of play.
- Report golf course play status to golf reception staff regularly.
- Repair ball marks and replace divots as necessary.
- Inspect water and ice stations, restocking supplies as required.
- Deliver messages to customers on the golf course.
- Assist other departments or areas as directed by the Golf Director / Golf Manager and Golf supervisor.
- Perform any other related duties as assigned.
Golf Receptionist:
- Welcome guests and create a friendly atmosphere.
- Answer incoming phone calls and direct them appropriately.
- Manage reservations for tee times, lessons, events, and other club services.
- Assist with administrative tasks including data entry, filing, stock control, and paperwork organization.
- Provide information about the club, its services, and amenities to guests.
- Process payments for services rendered.
- Address customer complaints and resolve issues professionally.
- Maintain cleanliness, organization, and sufficient supplies in the reception area.
- Schedule appointments for customers to meet with the Golf Director, Golf Manager, and other personnel.
- Take messages from callers and forward them to the Golf Director/Golf Manager.
- Assist with any other duties assigned by the Golf Director/Golf Manager.
Candidate profile:
Qualifications:
- Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.
Experience:
- A minimum of 1 year of experience in hotel industry.
- Proven experience working in a top luxury resorts is a plus.
- Experience working in remote island locations is a plus.
Technical skills:
- Ability to communicate fluently in both English and French.
- Strong communication skills to interact effectively with guests and team members.
- Proficiency in computer literacy.
- Customer service-oriented with a positive attitude.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Willingness to work weekends, holidays, and early/late hours during events.
- Ability to lift and carry up to 50lbs.
- Professional demeanor and teamwork mentality.