GROUPS & INCENTIVES MANAGER

The Lux Collective is hiring for the position of GROUPS & INCENTIVES MANAGER at its Regional Headquarters based at Floréal.

The successful incumbent will:

• Act as a contact between LUX* Resorts & Hotels in Mauritius, Reunion Island, Zanzibar and Tamassa Bel Ombre and their existing and potential markets/ partners and therefore always provides excellent customer service.
• Attend meetings/visits with potential clients to prospect new business.
• Draft proposals and provides clients with quotes in a timely manner.
• Prepare invoices, contracts and event orders.
• Closely monitor payments follow-ups to ensure payments are in before clients arrive.
• Ensure proper insertion of bookings in the Opera system.
• Set departmental targets and review departmental sales performance and aim to meet or exceed targets.
• Represent LUX* Resorts & Hotels in Mauritius, Reunion Island, Zanzibar and Tamassa Bel Ombre at trade exhibitions/events/fairs/demonstrations.
• Compile sales figures on a monthly and share with reporting line and Revenue department.

QUALIFICATIONS

• At least a Higher School Certificate or equivalent qualifications.
• Tertiary education at Degree Level in Sales, Marketing or Tourism Management from a recognised institution or equivalent qualifications.

PREVIOUS PERFORMANCE

• A minimum of 10 years of working experience in Sales and/or Marketing in the hospitality industry.
• A minimum of 3 years of working experience at managerial level or similar position in a 4 /5 star resort.

OTHER REQUIREMENTS

• Highest levels of integrity & confidentiality.
• Passionate about service.
• Creative & innovative.
• Outstanding customer service.
• A strong commercial acumen, with experience in grouping revenue, increasing market share & profitability.
• Excellent knowledge of strategic planning and execution, contracting, negotiating and management.
• Strong interact confidently with a wide range of people and adapt easily to different cultures & personalities.
• Highly organised.
• Sound knowledge of Mauritius and its markets.
• A positive, confident and reactive approach.
• A high degree of self-motivation and ambition.
• Willingness to work odd hours, weekends and on public holidays.
• Resilience and the ability to cope with rejection.
• Ability to work both independently and as part of a team.
• A good level of numeracy.
• Excellent verbal/ written communication skills in both English and French.
• Advanced knowledge of the Microsoft Office Package.
• Organisational and analytical skills.
• Ability to understand operational processes.
• Ability to resolve issues.
• Basic understanding of F&B practices.
• A valid driver’s license.